As our dependence on the internet is growing, the risk of cyber-crimes and other malicious attacks over the internet is also on the rise. In this context, the antivirus solution provided by Norton is, no doubt, presently one of the best. Not only does Norton have a vast security database, it constantly rolls out updates to the same to include the newer threats which are produced every single day.
However, despite the manifold benefits provided by the antivirus, the Norton error 80047ec6 is a common issue faced by its users. Just like yourself, most users get very confused every time the message – “Error: Unable to continue 80047ec6, 80047ec7” – pops-up while installing Norton. The weirdest thing about the error is that it the message cannot be found in the installation log. Moreover, the Norton error 80047ec6 cannot be resolved by simply restarting the system.
Well, the good news is that the error isn’t as difficult as it seems. Instead of being afraid of it, if you properly follow the guidelines provided here, the Norton 80047ec6 error is very easy to solve, more often than not. So, let’s get into the troubleshooting part without any further ado so that your computer is in full protection from any sort of malicious files and software.
Possible Reasons for the 80047ec6 Norton Error
Some of the possible reasons which might be causing this error have been listed below.
- Another antivirus is already installed on your computer. At times, it may also be caused by the files left behind by the previous AV software, after it was uninstalled from the system. It is not uncommon because most antivirus software tend to leave behind some files, mostly related to the user preferences.
- The Norton installation files have not been properly installed and extracted on your computer.
- Access to some necessary websites is blocked on your computer.
- Your computer’s firewall is stopping the download manager from functioning properly.
Steps to Solve the Norton Error 80047ec6
In order to resolve the issue, you have to follow these steps in the order as they are placed herein.
Step I – If you have any other antivirus software or any other version of the Norton antivirus, you must uninstall the same. Also, make sure that there aren’t any residue files left after the uninstallation. For this purpose, you can use cleaner software like CCleaner or the likes.
Step II – Remove all the previously downloaded files from Norton and clean the Symantec folder by following the path – C:\Users\Public\Downloads\Symantec. After doing that, restart the Norton installation process by visiting their website.
Step III – Add the following Norton/Symantec websites to the exclusion list of your system’s firewall.
- Norton’s purchase website
- Symantec’s virus definitions website
You may also pause your firewall until the installation is completed.
Step IV – Download the tool to Remove & Re-install Norton provided by Symantec. Once the download is completed, visit the ‘Downloads’ page on your browser or the download location.
Step V – Once there, open the recently downloaded NRnR application by double-clicking on its icon. After the setup opens, you will be given instructions which you should follow to complete the installation procedure.
Step VI – If the problem is not resolved even after following the aforementioned method, you can alternatively download the version of Norton antivirus that does not require the Download Manager, which, is the root of the problems.In case you require further assistance even after closely following all the steps mentioned above, you must contact the Norton Antivirus Customer Support on the calling the number provided on their website’s ‘Support Center’ section.